PAST PROJECTS
Collaboration Web App Redesign
Lead UX Design, 2023 Desktop/Browser
By conducting design critiques on old product and collaborating with VARS and PMs, I modernized the Mitel's OpenScape Business Collaboration Service.
Contact Center Web App Redesign
Lead UX Design, 2023 Desktop/Browser
Through extensive call center agent customer interviews, I transferred the old product and streamlined the workflow, ensuring a more efficient and effective unified communication environment.
Mitel Business Customer Onboarding Portal Design
Lead UX Design, 2022 Browser
Revolutionized the previous new customer onboarding process and reduced onboarding time by 35%, impacting over 130,000 new users annually in North America.
Deskphone for Hospitality Design
Lead UX Design, 2022 Deskphone
Deliver hospitality feature enhancement design for an executive-grade desk phone. Optimize the user experience, and enable power users to perform their daily tasks more efficiently.
Mitel Meeting Desktop App Design
Senior UX Designer, 2021 Desktop
a meeting collaboration app that streamlines communication and teamwork, reduces the need for switching between apps, and delivers a cohesive user experience, enabling seamless interactions without disrupting focus, powered by big data and AI integration.
Healthcare / Recipes App Design
Senior UX Designer, 2016 Andriod
Independently designed this recipes app and introduced several innovative features, incorporating big data and machine learning.
Public Transportation App & Website Design
Senior UX Design, 2016 IOS
An IOS mobile app designed for Columbia University in 2016, to help their faculties and students to reserve their school bus ahead of time.
Social App for Fashion Ideas
Principal UX Designer, 2015 IOS
An iOS e-commerce social media app featuring personalized fashion articles and the ability to instantly purchase makeup products.
Internet of Things Concept Design
Senior UX Designer, 2015 IOS
An Internet of Things concept design for Smart Home Electronics. I was the solo designer of UE and UI, for this Smart Air Condition controller on iPhone.
Enterprise App for Food Industry
Senior UX Design, 2014 IOS
An IOS app helps Unilever's sales team to better work with their clients.
The final app was translated into 5 languages within Asian.
Alibaba Promotional Page Design
Senior UX Designer, 2014 Browser
I created designs for Taobao, China’s largest e-commerce platform under Alibaba, focusing on promotional pages for beauty products and kitchenware.
Nokia Native App Design
Interaction Designer, 2012 Symbian
I designed/redesigned nearly 10 native features for Nokia phones, includes Wi-Fi, Bluetooth, cost-counter, panorama, self-portrait, Dual-SIM setting, child safeguard etc.